What the creator of the Chase Sapphire Reserve looks for when hiring talent at JPMorgan Chase (JPM)

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February 21, 2018 2:07 PM

Pam Codispoti created the now-legendary Chase Sapphire Reserve. Now she runs JPMorgan Chase's expanding branch network — here's what she looks for when hiring.

Pam Codispoti created the now-legendary Chase Sapphire Reserve credit card, and now she runs JPMorgan Chase's
The bank is adding 400 new branches over the next five years and
In
She said adaptability, as well as the capacity and willingness to continually learn, are paramount at JPMorgan Chase.

Business Insider recently spoke with Pam Codispoti, the JPMorgan Chase exec responsible for creating the Chase Sapphire Reserve credit card that became a sensation, about millennials, myths, and the other challenges she'll confront in her next job.

After her success running branded cards at JPMorgan, Codispoti was promoted back in October to run the banking giant's retail branch network. Unlike the many banks that are scaling back their brick-and-mortar presence, JPMorgan is making a contrarian bet and expanding its physical bank presence with 400 new locations in the next five years.

Codispoti will be guiding the expansion, and all those new branches mean she'll be overseeing a lot of hiring — the new locations will require more than 4,000 new employees — as well in her new role.

So what does Codispoti look for when she's hiring new talent? Adaptability, as well as the capacity and willingness to continually learn, are paramount, she told Business Insider.

She used her own career trajectory as an example. She started with a strategy background, spent 12 years at American Express before jumping to JPMorgan Chase's branded cards division, and now after three years at the bank she's in a completely different line of business.

Check out our Q&A with Codispoti here.

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