Kenya Power makes important announcement to Kenyans over tokens delay

April 16, 2018 3:47 PM

Be on the Know!!!

Kenya Power and Lightening Company has issued an important announcement to Kenyans over tokens delay for prepaid users.

Recommended articles

movies Nick Mutuma taps Dennis 'OJ' Mugo in new comedy-drama series 'Big Girl Small World'
celebrities Chris the Bass takes up new role on Radio Maisha days after Milele FM exit
entertainment Media stars reveal qualities that made Michael Oyier stand out in glowing tributes

According to Text messages sent to their esteemed customers, Kenyans have been advised to buy tokens from banking halls due to the delays being experienced.

“Dear esteemed customer,

We are experiencing delays in prepaid token generation. You can buy tokens from our banking halls countrywide. Please bear with us as we resolve the issue. We apologize for the inconvenience caused," part of the message read.

Many Kenyans had expressed their frustration over the delays in getting tokens from the Kenya Power and Lighting Company.

Majority of Kenyans disclosed that they were unable to get tokens after paying through Safaricom’s M-pesa 24-hours after purchase.

The company’s lines, 0703070707 and 0732 170 170, which are meant to respond to customer’s queries are also busy throughout.

ALSO READ: How Kenya Power tokens work

Many consumers said they were forced to stay without power even after making the payments and money deducted from their mobile money wallet.

Dennis Milimo Dennis Milimo is an experienced Digital and Broadcast Journalist with a demonstrated history of working in the broadcast and online media industry for over 4 years.

Eyewitness? Submit your stories now via social or:

Email: news@pulselive.co.ke

Kenya Power makes important announcement to Kenyans over tokens delay

Kenya Power and Lightening Company has issued an important announcement to Kenyans over tokens delay for prepaid users.

Recommended articles

Trending

3 narratives about my income that haters love to believe - Khalif Kairo

Mohamed Ali, Onsarigo & 11 other top investigative journalists who shook the nation

Juma Jux's risky deal with ex-girlfriend that came back to bite him

I narrowly escaped death this morning - former KTN presenter Jamal Gaddafi gives update