Thousands of customers left stranded after Kenya's bank with biggest bad-loan book ATM machines stops working

The bank reported losses of close to Sh300 million ($3m) for the year 2016 through deceitful employees and cybercrime attacks.

Account holders who attempted to withdraw money from the Banks ATM machines were met with “this ATM is under maintenance” messages while those who tried to use Visa-branded ATM were also not successful and received “access denied” messages.

NBK chief executive Wilfred Musau said the mid-tier lender was experiencing a “technical challenge” related to the rains.

“The challenge is because of poor “network links due to bad weather,” said Mr Musau.

In a notice of service interruption issued to customers, NBK said it was rectifying the anomaly.

“Thank you for your patience as we work to fix the intermittent system disruptions that we are experiencing,” said NBK.

“We apologise for any inconvenience that the interruption may have caused,” it added.

The bank which has the biggest bad-loan book in the country has been hit with a series of misfortunes in recent months.

The bank reported losses of close to Sh300 million ($3m) for the year 2016 through deceitful employees and cybercrime attacks.

On January the mid-tier lender said it had stopped an attempted Sh29 million ($290,000) cyber transfer of deposits to mobile money accounts.

The bank has also announced it is considering closing some of its 85 branches to cut costs.

JOIN OUR PULSE COMMUNITY!

Unblock notifications in browser settings.

Eyewitness? Submit your stories now via social or:

Email: news@pulselive.co.ke

Recommended articles

Top 10 happiest countries in Africa in 2022

Top 10 happiest countries in Africa in 2022

Africa’s richest man Aliko Dangote poised to overtake another Russian billionaire Vladimir Lisin on Bloomberg billionaires list

Africa’s richest man Aliko Dangote poised to overtake another Russian billionaire Vladimir Lisin on Bloomberg billionaires list

9 most expensive African countries to rent a one bedroom apartment, based on property price to income ratio

9 most expensive African countries to rent a one bedroom apartment, based on property price to income ratio

These 6 countries have the highest unemployment rates in Africa

These 6 countries have the highest unemployment rates in Africa

Mzee Kibor's will made public, revealing how vast wealth and millions will be distributed

Mzee Kibor's will made public, revealing how vast wealth and millions will be distributed

Ini Edo posts new photos amid reports of welcoming a baby through surrogacy

Ini Edo posts new photos amid reports of welcoming a baby through surrogacy

Referee behind chaos at AFCON was rushed to hospital after match

Referee behind chaos at AFCON was rushed to hospital after match

Eddie Butita speaks on his fallout with Miss Mandi, offers her a job

Eddie Butita speaks on his fallout with Miss Mandi, offers her a job

Haiwezi, my wife is prettier - Omanyala turns down Huddah’s advances

Haiwezi, my wife is prettier - Omanyala turns down Huddah’s advances