Thousands of customers left stranded after Kenya's bank with biggest bad-loan book ATM machines stops working

The bank reported losses of close to Sh300 million ($3m) for the year 2016 through deceitful employees and cybercrime attacks.

Account holders who attempted to withdraw money from the Banks ATM machines were met with “this ATM is under maintenance” messages while those who tried to use Visa-branded ATM were also not successful and received “access denied” messages.

NBK chief executive Wilfred Musau said the mid-tier lender was experiencing a “technical challenge” related to the rains.

“The challenge is because of poor “network links due to bad weather,” said Mr Musau.

In a notice of service interruption issued to customers, NBK said it was rectifying the anomaly.

“Thank you for your patience as we work to fix the intermittent system disruptions that we are experiencing,” said NBK.

“We apologise for any inconvenience that the interruption may have caused,” it added.

The bank which has the biggest bad-loan book in the country has been hit with a series of misfortunes in recent months.

The bank reported losses of close to Sh300 million ($3m) for the year 2016 through deceitful employees and cybercrime attacks.

On January the mid-tier lender said it had stopped an attempted Sh29 million ($290,000) cyber transfer of deposits to mobile money accounts.

The bank has also announced it is considering closing some of its 85 branches to cut costs.

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