The sports category has moved to a new website.

Kenya's telecommunication firms Safaricom, Airtel and Telkom fined Sh311 million for poor services

None of the companies achieved the 80 per cent minimum threshold for the fourth year running.

Communication Authority of Kenya penalized Safaricom, Airtel and Telkom  for not meeting service standards for the 2015/16 financial year.

In a statement on Friday, the authority reported that Safaricom scored 62.5 per cent, while Airtel and Telkom scored 75 per cent each.

"The authority issued the licensees with warning notices for non-compliance and also fined them a sum equivalent to 0.15 per cent of their individual latest financial returns for the period prior to June 30 2017." assistant director Rachel Alwala said.

ADVERTISEMENT

A mobile operator is rated compliant when it attains this mark in the evaluation of key performance indicators.

Ms. Alwala however noted that the industry had improved from the 62.5 per cent average for the previous period to 70 per cent.

Telkom was the best performer with full compliance in four regions - Nairobi, Central, Nyanza and Western.

Airtel came second with full compliance in Nyanza, Western and Nairobi while Safaricom was last with full compliance in Coast and Nyanza.

The authority reported that all three operators failed to meet the call completion target; the total number of calls that end successfully after being set up.

ADVERTISEMENT

The target is 95 per cent. Airtel attained 93.3 per cent, Telkom 93.1 per cent and Safaricom 91.8 per cent.

On dropped calls, operators are to achieve rates of less than two per cent.

Telkom was the best performer in this area with 1.5 per cent while Airtel followed with 1.2 per cent. Safaricom did not meet the target with a rating of 2.8 per cent.

ADVERTISEMENT

Eyewitness? Submit your stories now via social or:

Email: news@pulselive.co.ke

Recommended articles

10 African cities with the highest crime index at the start of 2024

10 African cities with the highest crime index at the start of 2024

Machoka at 70: Emotions run high during Citizen TV presenter's birthday [Video]

Machoka at 70: Emotions run high during Citizen TV presenter's birthday [Video]

Diwali 2022: Is Monday a public holiday in Kenya?

Diwali 2022: Is Monday a public holiday in Kenya?

Akothee finally reveals reasons for separating from Omosh 1 month after wedding

Akothee finally reveals reasons for separating from Omosh 1 month after wedding

Man, once a ‘billionaire’, recounts how he lost wealth, now sells his book on streets [Video]

Man, once a ‘billionaire’, recounts how he lost wealth, now sells his book on streets [Video]

Details of Ngina Kenyatta's luxurious restaurant

Details of Ngina Kenyatta's luxurious restaurant

Zero Chills! Jackie Matubia's advice for Milly Chebby amid the unfollow drama

Zero Chills! Jackie Matubia's advice for Milly Chebby amid the unfollow drama

Nigerian royal dignitaries, including four kings and a queen, expected to attend Museveni’s 50th wedding anniversary celebrations

Nigerian royal dignitaries, including four kings and a queen, expected to attend Museveni’s 50th wedding anniversary celebrations

10 African countries with the strongest military power in 2024

10 African countries with the strongest military power in 2024

ADVERTISEMENT