Here's how Ghana performed in Customer Services in 2019

The Institute of Customer Service Professionals (ICSP) has scored Ghana 62.6 percent in its Customer Service Index for 2019.

Here's how Ghana performed in Customer Services in 2019

The figure represents a 1.3 percent drop from the 63.9 percent recorded in 2018.

The 62.61 percent score puts Ghana in grade C, denoting an average performance in the area of customer service relations.

The 2019 ranking focused on nine sectors of the economy including the financial institutions (bank/insurance), utilities, telecommunications, hospitality, healthcare, retail malls (Food and non-food), public institutions and online businesses.

The retail sector emerged the top sector with the best customer care service in Ghana.

The Chief Executive Officer of the Institute of Customer Service Professionals, Yvonne Ohui McCarthy speaking at the launch of the 2019 Customer Service Index, disclosed that the drop does not create an impressive outlook of Ghana to investors.

“With the increasing awareness of customers’ rights and demands, it has become important now more than ever to pay particular attention to our customer service culture as a nation with the aim of attracting foreign investments and also to help make the Ghana Beyond Aid agenda a possibility.”

JOIN OUR PULSE COMMUNITY!

Unblock notifications in browser settings.

Eyewitness? Submit your stories now via social or:

Email: news@pulselive.co.ke

Recommended articles

Kenyans can now travel to 72 countries without a visa

Kenyans can now travel to 72 countries without a visa

Ini Edo posts new photos amid reports of welcoming a baby through surrogacy

Ini Edo posts new photos amid reports of welcoming a baby through surrogacy

Referee behind chaos at AFCON was rushed to hospital after match

Referee behind chaos at AFCON was rushed to hospital after match

Willy Paul wins against Diana Marua in court

Willy Paul wins against Diana Marua in court

KDF moves to forcibly acquire Sh 500M supermarket land in Nairobi

KDF moves to forcibly acquire Sh 500M supermarket land in Nairobi

Zuchu forced to apologize to fans after viral video raised eyebrows

Zuchu forced to apologize to fans after viral video raised eyebrows

Guardian Angel weds Esther Musila in private wedding [Photos]

Guardian Angel weds Esther Musila in private wedding [Photos]

I'm not in the US - Eddie Ndichu's photos explained

I'm not in the US - Eddie Ndichu's photos explained

Kenyans rate Kabogo's Karate skills [Video]

Kenyans rate Kabogo's Karate skills [Video]