The sports category has moved to a new website.

Costco's CEO said it 'left something on the table' after the Thanksgiving website crash that prevented angry customers from shopping the sales

Costco 's website crashed for several hours on Thanksgiving Day, which meant that customers were unable to shop its deals online and on its app.

Costco shopper

Costco's website crashed during one of the busiest shopping days of the year and it led to a flurry of complaints from customers on Twitter.

On Thursday afternoon, Costco's CEO Richard Galanti addressed its Thanksgiving day website issues in a call with analysts after reporting its most recent quarterly results.

Galanti did not comment on what the website crash could have cost it in sales but said that "we did leave something on the table," when questioned about the website outage by an analyst.

ADVERTISEMENT

"It was unfortunate," Galanti said. "Despite all the efforts to have plenty of processing capacity, if you will, there was something that occurred."

Galanti added that despite this, ecommerce sales were still up by a percentage in the high teens in the five days between Thanksgiving and Cyber Monday, compared to last year's figures.

"What it tells us, we could have done better than that," he said. "So we did leave something on the table there. And again, we were able to correct it. It took several hours that day, unfortunately. But rest assured, we are spending a lot of money on things like that."

According to data from the outage-tracking website Downdetector, which was shared with Business Insider by the retail aggregate LovetheSales.com , the website was down for at least 16.5 hours in total.

A spokesperson for LovetheSales.com said that while some people may have been able to make purchases during this time, it would have been very minimal because of the number of problems with the site.

ADVERTISEMENT

LovetheSales.com calculated that Costco would pull in about $11,035 in e-commerce sales per minute. A spokesperson said that this number was pulled from Costco's end-of-year financials and adjusted to account for the busier period. This means that in this 16.5-hour time period, Costco could have missed out on as much as $10.9 million worth of sales.

A spokesperson for Costco was not immediately available to comment when contacted by Business Insider.

See Also:

ADVERTISEMENT

SEE ALSO: Costco's website crashed for several hours over Thanksgiving, and experts estimate it could have cost the retailer nearly $11 million in sales

ADVERTISEMENT

Eyewitness? Submit your stories now via social or:

Email: news@pulselive.co.ke

Recommended articles

African countries with the highest divorce rate

African countries with the highest divorce rate

10 African cities with the highest crime index at the start of 2024

10 African cities with the highest crime index at the start of 2024

Machoka at 70: Emotions run high during Citizen TV presenter's birthday [Video]

Machoka at 70: Emotions run high during Citizen TV presenter's birthday [Video]

Diwali 2022: Is Monday a public holiday in Kenya?

Diwali 2022: Is Monday a public holiday in Kenya?

Akothee finally reveals reasons for separating from Omosh 1 month after wedding

Akothee finally reveals reasons for separating from Omosh 1 month after wedding

Man, once a ‘billionaire’, recounts how he lost wealth, now sells his book on streets [Video]

Man, once a ‘billionaire’, recounts how he lost wealth, now sells his book on streets [Video]

Details of Ngina Kenyatta's luxurious restaurant

Details of Ngina Kenyatta's luxurious restaurant

Zero Chills! Jackie Matubia's advice for Milly Chebby amid the unfollow drama

Zero Chills! Jackie Matubia's advice for Milly Chebby amid the unfollow drama

Nigerian royal dignitaries, including four kings and a queen, expected to attend Museveni’s 50th wedding anniversary celebrations

Nigerian royal dignitaries, including four kings and a queen, expected to attend Museveni’s 50th wedding anniversary celebrations

ADVERTISEMENT