This shuttle company has hired young polite and educated women as Matatu attendants to cleanup image soiled by men
The team dubbed Matatu Hostesses of Nakuru clad in phenomenal red dresses treats passengers with dignity and decorum unlike most of their male counterparts.
A shuttle company is however keen to cleanup this image and has taken rather a bold step which is beginning to pay off handsomely and slowly changing public perceptions about Matatu industry.
Prestige Shuttle services has decided to hire young, polite and educated women as matatu attendants/conductors at the Nakuru bus terminus.
The inaugural team of 14 female matatu conductors has been equipped with customer care skills and book tickets for passengers, ensure their luggage is safely tucked inside the vehicles and passengers adhere to safety rules before the Matatu departs.
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Nakuru Prestige Shuttle Director, Stephen Muli says the move was inspired by the need of reforming the multi billion sector.
“We wanted to change public perception about the matatu industry; most people look down upon this job thinking it is meant for illiterate people or those who abuse drugs”
One of the is Matatu Hostesses is Alice Wanjiku,a graduate teacherwho says the job not only puts food on the table but is also more exhilarating than teaching as it enables her to meet a variety of clientele and put a smile on their faces before they head to their respective destinations.
“We not only make sure we receive them well and that their luggage is safely kept but we also pray for them and journey mercies before the vehicle departs”
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Her normal working day at the terminus begins at 4.30 every morning where she receives travellers, ensures their luggage is safely tucked in the buses` luggage compartment and all travellers adhere to safety rules before setting out.
The Matatu sub sector industry in Kenya employs at least 500,000 people annually.
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