Three Nigerian banks introduce WhatsApp banking

Customers can now interact and perform basic banking services on WhatsApp.

The three banks on Wednesday, August 1, 2018, announced the introduction of WhatsApp messaging to their digital banking.

UBA, in a statement, said its chat banker, Leo, was launched in a pilot mode on WhatsApp and will be fully available to customers by September 1, 2018.

It said customers would then be able to open new accounts, check their balances on the go and carry out basic banking services.

The Group Managing Director, UBA, Kennedy Uzoka, stated that the bank would never relent in matching its words with equal action.

On its part, GTBank said it would leverage on the WhatsApp Business Solution to offer Nigerians an additional channel to connect with it for enquiries, service requests and access to other basic banking services.

The Managing Director/Chief Executive Officer, GTBank, Segun Agbaje, said the lender was passionate about driving constant interaction with its customers to learn more about how they could be served better as well as to provide them with the financial solutions that could add real value to their lives.

While First Bank of Nigeria said its WhatsApp chat banking will ensure effective services to the customers.

Chuma Ezirim, the First Bank Group Head, E-Business, said the application will enable customers to leverage the real-time messaging capabilities of the WhatsApp Business Solution to check their account balance.

Nigerian banks will take advantage of the Whatsapp Business application, launched in January 2018, to help businesses connect their customers in real time.

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