Amber Ray calls out KQ over ticket refund

Amber Ray and her fiance were headed for Mauritius to celebrate her birthday.

Amber Ray. She called out on KQ over the refund of her ticket

Social media influencer Amber Ray has called out on national carrier Kenya Airways over a refund from their ticket following the strike that started over the weekend of November 5.

The socialite was among tens of thousands of passengers who found themselves stranded after Kenya Airways (KQ) staffers went on strike on Saturday, November 5 which affected both local and international flights.

Amber Ray and her husband Kennedy Rapudo were headed for Mauritius to celebrate her birthday as she turned a year older. Amber celebrated her birthday on Friday, November 4 during which Rapudo gifted her with a brand-new iPhone 14.

Amber blasted the national carrier over what she termed as poor communication as KQ did not communicate concerning what was happening leaving them stranded over a flight that was to take a day after getting their tickets. She was angered that the carrier did not communicate whatsoever about the ongoing strike and only learned of the same via social media.

"I know Kenya Airways to be my pride and joy. Today however we were left stranded as we could not reach them for our flight confirmation which is due tomorrow. We later heard there is a strike via social media, and since we could still not reach them we figured to organize ourselves to reduce the stress at home as I believe many others are already doing," she said.

The two were forced to use a different flight to their destination through a different country but obviously, Ray was not happy at all with the poor services the national carrier displayed.

The other area she expressed her dissatisfaction with was over the refund KQ was refunding saying it was peanuts compared to the amount they had paid for the flight to Mauritius.

According to Ray, KQ was offering to refund them Sh 15,000 yet they had paid for a ticket worth Sh 340, 000 for which she told off the airline telling them to keep the money.

Instead of the refund Amber asked the flight to give them a voucher for future flights and asked them to better their communications which left many stranded for failed communication.

"However, KQ wants to refund us 15 from a ticket worth 340k surely. We don’t need a refund, but retain your honor and give us a voucher as we have future flights with you. It is not fair to keep your people stranded with no communication and also punish us for making other plans when the issues are from your end," she said.

The two love birds had earlier separated but later came back together and made public their desire to live together as husband and wife.

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