The sports category has moved to a new website.
ADVERTISEMENT

'We are sorry!' Airline apologises to customers for festive season "mess up"

Jambojet attributed the mess up during festive season to operational challenges.

 

In a statement from Jambojet Managing Director and Chief Executive Officer Willem Hondius emailed to P Live Kenya, the airline attributed the mess up that was experienced during the festive season through the Valentine’s Day celebrations to spate of unforeseen operational challenges.

“We are truly sorry that we let you down and deeply regret the frustration and inconvenience this may have caused,” he said.

Hondius has said in an email that the challenges dented the airline a coy treatment to its esteemed clients, a situation he has vowed not to recur in future.

ADVERTISEMENT

As a measure to curb the recurrence, the airline already introduced a brand new Bombardier Q400 next generation aircraft to further enhance flight schedule integrity, and is projected to have more of such planes.

“These [unfortunate] issues highlighted opportunities to improve our service delivery and overall customer experience; we recognize our responsibility to deliver a reliable service at all times.”

Hondius added: “We are committed to you, our valued customers and are doing everything we can to make your experience with Jambojet one to remember for all the right reasons.”

Revenue boost

Last month, the low-cost airline, which is owned by Kenya Airways, advertised for the position of ancillary manager who was to oversee a new department to drive the alternative income stream.

ADVERTISEMENT

Ancillary services in the airline industry include entertainment, onboard shopping, Internet gaming, car hire, frequent flier programmes, and hotel bookings which eventually offset (and sometimes exceed) the budget ticket costs.

Other airline’s non-ticket revenue streams include checked baggage, better cabin seating, extra leg room, better snack, early boarding, premium Wi-Fi connection and trip insurance.

Jambojet was launched in Kenya in April 2014 and operates four aircraft flying to six routes including Mombasa, Eldoret, Kisumu, Ukunda, Lamu and Diani from the Nairobi’s Jomo Kenyatta International Airport (JKIA).

JOIN OUR PULSE COMMUNITY!

Unblock notifications in browser settings.
ADVERTISEMENT

Eyewitness? Submit your stories now via social or:

Email: news@pulselive.co.ke

Recommended articles

Ex NTV star Salim Swaleh among senior officials arrested in crackdown - Here's what we know

Ex NTV star Salim Swaleh among senior officials arrested in crackdown - Here's what we know

CS Murkomen initiates process for increasing Road Maintenance Levy proposed in Finance Bill 2024

CS Murkomen initiates process for increasing Road Maintenance Levy proposed in Finance Bill 2024

Kenyans protest abduction of volunteer doctor saving lives during Finance Bill demos

Kenyans protest abduction of volunteer doctor saving lives during Finance Bill demos

Finance Bill protests at midnight: How demos went down at nightclubs across the country

Finance Bill protests at midnight: How demos went down at nightclubs across the country

Protests break out at ACK Nyahururu church where Ruto & Gachagua are attending service [Video]

Protests break out at ACK Nyahururu church where Ruto & Gachagua are attending service [Video]

How gen z took Finance Bill protest to church with #OccupyChurches trending

How gen z took Finance Bill protest to church with #OccupyChurches trending

Ruto’s revamped security in Nyahururu: Mandatory search, screening equipment & police presence

Ruto’s revamped security in Nyahururu: Mandatory search, screening equipment & police presence

Nigerian pastor who prophesied Ruto’s win releases new prophesy & changes he should make

Nigerian pastor who prophesied Ruto’s win releases new prophesy & changes he should make

MP turns to gen z for help in tracing Justin Muturi’s son allegedly abducted by police

MP turns to gen z for help in tracing Justin Muturi’s son allegedly abducted by police

ADVERTISEMENT