Why Kenya Power electricity tokens will take longer to reach you today

Kenya Power issues statement on token delay

Kenya Power’s Managing Director & CEO, Bernard Ngugi

There will be delays in purchasing an electricity token for prepaid clients, Kenya Power has announced.

A statement issued on Monday April 26, 2021 has advised the customers to be patient as a technical hitch on Sunday is responsible for the inconvenience.

"We have managed to address the IT hitch affecting the prepaid system that occurred yesterday [Sunday] evening. However, vending of tokens remains slow due to a high number of customer transactions," the statement read in part.

The electricity distributor further notified customers that its customer service line 97771 had also been affected by the outage and was yet to be restored to full operations.

"We are also working to restore normalcy at our Contact Centre and operations at our banking halls and other customer touch points," the statement read.

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