Why Kenya Power electricity tokens will take longer to reach you today

Kenya Power issues statement on token delay

Kenya Power’s Managing Director & CEO, Bernard Ngugi

There will be delays in purchasing an electricity token for prepaid clients, Kenya Power has announced.

A statement issued on Monday April 26, 2021 has advised the customers to be patient as a technical hitch on Sunday is responsible for the inconvenience.

"We have managed to address the IT hitch affecting the prepaid system that occurred yesterday [Sunday] evening. However, vending of tokens remains slow due to a high number of customer transactions," the statement read in part.

The electricity distributor further notified customers that its customer service line 97771 had also been affected by the outage and was yet to be restored to full operations.

"We are also working to restore normalcy at our Contact Centre and operations at our banking halls and other customer touch points," the statement read.

JOIN OUR PULSE COMMUNITY!

Unblock notifications in browser settings.

Eyewitness? Submit your stories now via social or:

Email: news@pulselive.co.ke

Recommended articles

US offers Sh233 million reward for wanted Kenyan fugitives

US offers Sh233 million reward for wanted Kenyan fugitives

Safaricom to launch virtual Visa

Safaricom to launch virtual Visa

24-year-old Maryanne Oketch wins Sh116M on Survivor show

24-year-old Maryanne Oketch wins Sh116M on Survivor show

Wilson Airport airspace will be temporarily closed on Saturday

Wilson Airport airspace will be temporarily closed on Saturday

Uhuru opens Sh2.49 Billion CBK Pension House in Nairobi CBD [Photos]

Uhuru opens Sh2.49 Billion CBK Pension House in Nairobi CBD [Photos]

DP Ruto makes bold confession on Live TV, asks for forgiveness [Video]

DP Ruto makes bold confession on Live TV, asks for forgiveness [Video]

DP Ruto breaks protocol, invites Karua to speak at National Prayer Breakfast

DP Ruto breaks protocol, invites Karua to speak at National Prayer Breakfast

How Githu Muigai bought Sh100M apartments through agent, now demands money back

How Githu Muigai bought Sh100M apartments through agent, now demands money back

Police react to Senator Malala after claiming the NPS comprises school dropouts

Police react to Senator Malala after claiming the NPS comprises school dropouts