Kenya Power admits overcharging Kenyans, offers solution

Finally Kenya Power owns up

In the mail, Kenya Power noted the erroneous billing was caused by migration to the new integrated customers Management System.

"We have realized that there have been errors in the conversion to the new system and that some bills which have been sent out reflect an amount due in excess of what should have been charged,” the email reads in part.

The Energy firm was responding to a petition in which Mr. Mboya accused it of abusing its dominant position in the country by overcharging Kenyans.

Kenya Power offers solution

Kenya Power noted that they had commenced a countrywide publicity campaign to rectify the error which has mostly affected customers in the month of December 2017.

“We have invited all affected to bring the erroneous bill to our attention to enable us to address it. For this purpose, we have set up helpdesks in our offices throughout the country and we have made telephone numbers available to our customers to access the helpdesks,” Kenya Power stated.

JOIN OUR PULSE COMMUNITY!

Unblock notifications in browser settings.

Eyewitness? Submit your stories now via social or:

Email: news@pulselive.co.ke

Recommended articles

Wajackoyah reveals how his presidential campaign is being funded

Wajackoyah reveals how his presidential campaign is being funded

Babu Owino and Kenya Kwanza opponent pledge peace ahead of August election

Babu Owino and Kenya Kwanza opponent pledge peace ahead of August election

Transport CS issues new rules for using Nairobi Expressway

Transport CS issues new rules for using Nairobi Expressway

Murathe warns Ruto, investigating Uhuru may lead to a coup

Murathe warns Ruto, investigating Uhuru may lead to a coup

DCI recovers pistol used to rob over Sh10 million, three suspects shot dead

DCI recovers pistol used to rob over Sh10 million, three suspects shot dead

Questions raised over lost cars, motorcycles in four ministries

Questions raised over lost cars, motorcycles in four ministries

Moi University set to sack staff

Moi University set to sack staff

Kiswahili introduced in Uganda as an official language

Kiswahili introduced in Uganda as an official language

Uhuru describes 2022 drought as worst in 40 years

Uhuru describes 2022 drought as worst in 40 years