KCB responds after reports of clients' money being deducted from their accounts

Hundreds of Kenyans have lost their cash in unauthorised transactions.

This follows a series of complains to the lender on Tuesday evening through Wednesday morning, of suspicion deductions from the mobile pocket accounts, whose value, the lender has not disclosed.

In a statement through its social media feeds, KCB Group, a bank with the largest assets in the region, said that the matter had been taken up by the investigating team in a bid to establish the cause of the hitch on its system, but failed to disclose the timelines and how much might have been lost.

“KCB Bank Kenya Limited is aware of social media conversations regarding allegations of unauthorized deductions in clients’ accounts.

“We have taken up the matter with the seriousness it deserves and would like to assure all our customers that their money is safe,” KCB Group has said in a statement.

Changed PINs

Numerous customers have filed complaints to the bank through the social media feeds, some claiming that their personal identification details had been changed, without their knowledge, adding that they could not access their money.

“Someone called me with all my bank details claiming he is from KCB Bank and that you have changed the m-banking pin from 4 to 6 digits. No my mobile app says my pin is blocked how true was he?” posed a Nixon Njuki on Twitter.

The bank, however, has assured its clients that the mobile system is sound, adding that the necessary steps have been taken to address the matter with particular affected accounts.

“As a trusted financial partner, we take our duty of confidentiality to our customers seriously and resolve any issues that may arise directly with the customer,” the lender said of its privacy to customers’ data.

JOIN OUR PULSE COMMUNITY!

Unblock notifications in browser settings.

Eyewitness? Submit your stories now via social or:

Email: news@pulselive.co.ke

Recommended articles

Gladys Wanga issues orders after KCSE candidate died while delivering newborn

Gladys Wanga issues orders after KCSE candidate died while delivering newborn

City Hall reveals number of bar owners arrested after warning on noise pollution

City Hall reveals number of bar owners arrested after warning on noise pollution

Sakaja kicks out matatus plying these routes from Nairobi CBD [List]

Sakaja kicks out matatus plying these routes from Nairobi CBD [List]

DP Gachagua under fire for splashing Sh900,000 cash on student parties

DP Gachagua under fire for splashing Sh900,000 cash on student parties

DCI officers raid Nairobi alcohol distillery as staff flee & leave machines running

DCI officers raid Nairobi alcohol distillery as staff flee & leave machines running

Interior CS Kindiki warns criminals in his impromptu CBD visit

Interior CS Kindiki warns criminals in his impromptu CBD visit

Details of Nairobi-wide crackdown which started on Sunday night

Details of Nairobi-wide crackdown which started on Sunday night

How did Evangelist Ezekiel manage to fill Kasarani Stadium single-handedly?

How did Evangelist Ezekiel manage to fill Kasarani Stadium single-handedly?

Why KOT is impressed with President Ruto's daughter Charlene

Why KOT is impressed with President Ruto's daughter Charlene