Safaricom CEO Bob Collymore given 1-week ultimatum 

Safaricom CEO Bob Collymore has been given one week or face....

Safaricom CEO Bob Collymore

The communications authority stated that after the report they would decide which action to take against the telco. Director-General Francis Wangusi had on Monday warned that action would be taken against Safaricom if there was negligence on their part.

"If we find there was an act of negligence or a deliberate action, then we will penalise them,” Mr Wangusi said.

The technical hitch affected voice calls, SMS, internet connectivity and MPesa countrywide sparking outrage from its subscribers.

Meanwhile, on Wednesday Safaricom subscribers enjoyed free Mpesa services for 24 hours as a compensation for Monday.

"As a small gesture, from midnight Tuesday to midnight Wednesday, all our customers will be able to send money on the MPesa network for free," Collymore said on Tuesday.

JOIN OUR PULSE COMMUNITY!

Unblock notifications in browser settings.

Eyewitness? Submit your stories now via social or:

Email: news@pulselive.co.ke

Recommended articles

NMS shortlists 2,000 Kenyans for county jobs [List]

NMS shortlists 2,000 Kenyans for county jobs [List]

KDF moves to forcibly acquire Sh 500M supermarket land in Nairobi

KDF moves to forcibly acquire Sh 500M supermarket land in Nairobi

Raila graces Luo Festival as a surprise guest [VIDEO]

Raila graces Luo Festival as a surprise guest [VIDEO]

CS Kagwe confirms hacking of Chanjo system, fake vaccination certificates

CS Kagwe confirms hacking of Chanjo system, fake vaccination certificates

Ida Odinga given new name after touring Nyeri alongside Raila

Ida Odinga given new name after touring Nyeri alongside Raila

Ngirici opens up on her deteriorating relationship with Ruto

Ngirici opens up on her deteriorating relationship with Ruto

Moi's will shows how he divided mutli-billion wealth to his children

Moi's will shows how he divided mutli-billion wealth to his children

Universities with most unemployed graduates to lose state funds in proposed formula

Universities with most unemployed graduates to lose state funds in proposed formula

JSC Summons Sonko over exposé on Justice Said Chitembwe

JSC Summons Sonko over exposé on Justice Said Chitembwe