The Kenya Power and Lighting Company on Thursday issued a statement on delays that customers experienced while purchasing electricity tokens.
Kenya power issues statement on Tokens, Deletes minutes after outrage
Now you see it, now you don't
Kenya Power Office. Former Law Society of Kenya (LSK) CEO Apollo Mboya disclosed an email sent to him by the Kenya Power admitting that there have been errors in billing Kenyans.
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The statement acknowledged the delays and assured angry customers that they would receive their tokens, however, the statement was deleted some minutes after angry customers shared their displeasure.
"Good morning. Our system is currently experiencing a delay in token generation.
"We request your patience as we send your tokens. Apologies for the inconvenience," the deleted Kenya Power tweet read.
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Deleted Kenya Power tweet on token delays (Twitter)
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Customers waiting for over 24 hours
Some of the Kenya Power customers revealed that they had been waiting to receive their tokens for over 24 hours.
Others revealed that they had been trying to get in touch with Kenya Power's customer care personnel to no avail.
According the tweets posted, some of those affected were business people whose work had been inconvenienced by the delay.
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Comments shared on Kenya Power's deleted statement on tokens delay (Twitter)
Pulse Live Kenya
Comments shared on Kenya Power's deleted statement on tokens delay (Twitter)
Pulse Live Kenya
Comments shared on Kenya Power's deleted statement on tokens delay (Twitter)
Pulse Live Kenya
Some commentators also shared tweets after they had received their tokens.
The situation led to other disgruntled customers complaining of selective distribution.
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Comments shared after one customer received tokens (Twitter)
Pulse Live Kenya
Comments shared after one customer received tokens (Twitter)
Pulse Live Kenya
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