Kenya power issues statement on Tokens, Deletes minutes after outrage

Now you see it, now you don't

Kenya Power Office. Former Law Society of Kenya (LSK) CEO Apollo Mboya disclosed an email sent to him by the Kenya  Power admitting that there have been errors in billing Kenyans.

The Kenya Power and Lighting Company on Thursday issued a statement on delays that customers experienced while purchasing electricity tokens.

The statement acknowledged the delays and assured angry customers that they would receive their tokens, however, the statement was deleted some minutes after angry customers shared their displeasure.

"Good morning. Our system is currently experiencing a delay in token generation.

"We request your patience as we send your tokens. Apologies for the inconvenience," the deleted Kenya Power tweet read.

Customers waiting for over 24 hours

Some of the Kenya Power customers revealed that they had been waiting to receive their tokens for over 24 hours.

Others revealed that they had been trying to get in touch with Kenya Power's customer care personnel to no avail.

According the tweets posted, some of those affected were business people whose work had been inconvenienced by the delay.

Some commentators also shared tweets after they had received their tokens.

The situation led to other disgruntled customers complaining of selective distribution.


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