NASA official caught complaining of poor Airtel service, days after boycotting Safaricom

The official revealed that it was frustrating

Phillip Etale, who is the ODM Director of Communications, complained that the customer service at Airtel was not responsive to the complaints raised by users.

"Even as people switch to , I want to express one DISPLEASURE... They don't respond to issues raised by people. Sorry to say," Etale tweeted.

The comment came on the third day after the Opposition coalition urged its supporters to boycott all products by the telecommunications giant.

Kenyatta-family owned Brookside and Thika based manufacturer Bidco were also fingered for the much-hyped boycott.

Airtel Kenya, which is fully owned by India’s Bharti Airtel, has received the lion’s share of mobile phone users who have switched in the aftermath of the boycott.

On twitter, there were mixed reactions as some users agreed with Etale’s observation while others accused him of sending messages that were undermining their spirit of resistance.

Others, however, were more understanding and called for the firm to be given more time to deal with the overwhelming new numbers.

Here are some of the comments:


Eyewitness? Submit your stories now via social or: