NASA official caught complaining of poor Airtel service, days after boycotting Safaricom

The official revealed that it was frustrating

Phillip Etale, who is the ODM Director of Communications, complained that the customer service at Airtel was not responsive to the complaints raised by users.

"Even as people switch to , I want to express one DISPLEASURE... They don't respond to issues raised by people. Sorry to say," Etale tweeted.

The comment came on the third day after the Opposition coalition urged its supporters to boycott all products by the telecommunications giant.

Kenyatta-family owned Brookside and Thika based manufacturer Bidco were also fingered for the much-hyped boycott.

Raila ditches Safaricom

Airtel Kenya, which is fully owned by India’s Bharti Airtel, has received the lion’s share of mobile phone users who have switched in the aftermath of the boycott.

On twitter, there were mixed reactions as some users agreed with Etale’s observation while others accused him of sending messages that were undermining their spirit of resistance.

Others, however, were more understanding and called for the firm to be given more time to deal with the overwhelming new numbers.

Here are some of the comments:

JOIN OUR PULSE COMMUNITY!

Unblock notifications in browser settings.

Eyewitness? Submit your stories now via social or:

Email: news@pulselive.co.ke

Recommended articles

Ida Odinga given new name after touring Nyeri alongside Raila

Ida Odinga given new name after touring Nyeri alongside Raila

Ngirici opens up on her deteriorating relationship with Ruto

Ngirici opens up on her deteriorating relationship with Ruto

Moi's will shows how he divided mutli-billion wealth to his children

Moi's will shows how he divided mutli-billion wealth to his children

Universities with most unemployed graduates to lose state funds in proposed formula

Universities with most unemployed graduates to lose state funds in proposed formula

JSC Summons Sonko over exposé on Justice Said Chitembwe

JSC Summons Sonko over exposé on Justice Said Chitembwe

Ndichu brothers demand arrest of Murgor sisters

Ndichu brothers demand arrest of Murgor sisters

Westlands 2022 MP race shaping up to be 'the one to watch' in Nairobi

Westlands 2022 MP race shaping up to be 'the one to watch' in Nairobi

DCI Kinoti lands powerful role at Interpol

DCI Kinoti lands powerful role at Interpol

Nairobi Lawyers weigh in on Sonko-Leaks, amid gag order from the courts

Nairobi Lawyers weigh in on Sonko-Leaks, amid gag order from the courts