Kenya Power makes important announcement to Kenyans over tokens delay

Be on the Know!!!

According to Text messages sent to their esteemed customers, Kenyans have been advised to buy tokens from banking halls due to the delays being experienced.

“Dear esteemed customer,

We are experiencing delays in prepaid token generation. You can buy tokens from our banking halls countrywide. Please bear with us as we resolve the issue. We apologize for the inconvenience caused," part of the message read.

Majority of Kenyans disclosed that they were unable to get tokens after paying through Safaricom’s M-pesa 24-hours after purchase.

The company’s lines, 0703070707 and 0732 170 170, which are meant to respond to customer’s queries are also busy throughout.

Many consumers said they were forced to stay without power even after making the payments and money deducted from their mobile money wallet.

JOIN OUR PULSE COMMUNITY!

Eyewitness? Submit your stories now via social or:

Email: news@pulselive.co.ke

Recommended articles

Singer Arrow Bwoy in Mourning

Singer Arrow Bwoy in Mourning

Sonko’s reaction as daughter Sandra Mbuvi goes international

Sonko’s reaction as daughter Sandra Mbuvi goes international

We didn't build brands to be role models to your children - Akothee tells parents

We didn't build brands to be role models to your children - Akothee tells parents

Davido announces his 2022 show at the O2 Arena in London

Davido announces his 2022 show at the O2 Arena in London

Here are the 3 times that Banky W has featured Adesua Etomi in a music video

Here are the 3 times that Banky W has featured Adesua Etomi in a music video

 Mejja’s new song ‘Ngoma Ya Friday’ deleted  from YouTube

Mejja’s new song ‘Ngoma Ya Friday’ deleted from YouTube

Mulamwah & Sonie reveal their daughter’s face for the first time (Photo)

Mulamwah & Sonie reveal their daughter’s face for the first time (Photo)

KTN Poaches another KBC News Anchor days after Fred Indimuli (Photo)

KTN Poaches another KBC News Anchor days after Fred Indimuli (Photo)

Rapper Snoop Dogg's mother is dead

Rapper Snoop Dogg's mother is dead