Government takes action after M-Pesa outage

M-Pesa experienced nationwide outage on Saturday

Interior CS Fred Matiang'i and ICT CS Joe Mucheru. Government takes action after M-Pesa outage

ICT Cabinet Secretary Joe Mucheru directed the Communication Authority (CA) and the Central Bank of Kenya (CBK) to investigate what caused the service breakdown.

In a statement to newsrooms, the CS directed the two organizations to come up with a comprehensive report which will also include recommendations on what Safaricom should do to ensure the same does not repeat.

“The Ministry has instructed the CA to liaise with CBK and investigate the cause of this outage and forward a report to government, including remedial measures Safaricom will take to ensure this outage does not happen in the future. Even as we ensure mobile service providers give uninterrupted services, we urge mobile money users to have redundancies to guarantee continued services,” reads part of CS Joe Mucheru’s statement.

Statement;

This comes a day after Safaricom experienced hitches on Saturday with most users raising complainants online.

In a statement, Safaricom said that the M-Pesa outage was caused by an issue in their database.

“We regret to notify our customers and partners that M-Pesa services are currently unavailable due to a database degradation leading to loss of service. Our engineers are are working to restore services as soon as possible," said the statement.

JOIN OUR PULSE COMMUNITY!

Eyewitness? Submit your stories now via social or:

Email: news@pulselive.co.ke

Recommended articles

Find out why Kenya is at the forefront in assessing the security situation in Mali

Find out why Kenya is at the forefront in assessing the security situation in Mali

Supreme Court stops Anne Kananu's Swearing-in as Nairobi Governor

Supreme Court stops Anne Kananu's Swearing-in as Nairobi Governor

Wawira Njiru named UN Person of the Year in Kenya

Wawira Njiru named UN Person of the Year in Kenya

200 Kenyan students flown to Israel for advanced training

200 Kenyan students flown to Israel for advanced training

I organized a crowd for Raila during Eldoret visit - Oscar Sudi spills

I organized a crowd for Raila during Eldoret visit - Oscar Sudi spills

It's my first time - watch Moses Kuria walking unaided after accident [Video]

It's my first time - watch Moses Kuria walking unaided after accident [Video]

Leaders of Islamic State and Al Qaeda killed within a span of 24 hours

Leaders of Islamic State and Al Qaeda killed within a span of 24 hours

Mike Sonko reacts to court clearing swearing-in of Anne Kananu

Mike Sonko reacts to court clearing swearing-in of Anne Kananu

Yahoo Boy jailed in Edo for pretending to be James Bond actor

Yahoo Boy jailed in Edo for pretending to be James Bond actor