The Government has now taken action against Safaricom after its mobile money transfer service M-Pesa experienced outage on Saturday.
ICT Cabinet Secretary Joe Mucheru directed the Communication Authority (CA) and the Central Bank of Kenya (CBK) to investigate what caused the service breakdown.
In a statement to newsrooms, the CS directed the two organizations to come up with a comprehensive report which will also include recommendations on what Safaricom should do to ensure the same does not repeat.
“The Ministry has instructed the CA to liaise with CBK and investigate the cause of this outage and forward a report to government, including remedial measures Safaricom will take to ensure this outage does not happen in the future. Even as we ensure mobile service providers give uninterrupted services, we urge mobile money users to have redundancies to guarantee continued services,” reads part of CS Joe Mucheru’s statement.
This comes a day after Safaricom experienced hitches on Saturday with most users raising complainants online.
In a statement, Safaricom said that the M-Pesa outage was caused by an issue in their database.
“We regret to notify our customers and partners that M-Pesa services are currently unavailable due to a database degradation leading to loss of service. Our engineers are are working to restore services as soon as possible," said the statement.