Government takes action after M-Pesa outage

M-Pesa experienced nationwide outage on Saturday

Interior CS Fred Matiang'i and ICT CS Joe Mucheru. Government takes action after M-Pesa outage

ICT Cabinet Secretary Joe Mucheru directed the Communication Authority (CA) and the Central Bank of Kenya (CBK) to investigate what caused the service breakdown.

In a statement to newsrooms, the CS directed the two organizations to come up with a comprehensive report which will also include recommendations on what Safaricom should do to ensure the same does not repeat.

“The Ministry has instructed the CA to liaise with CBK and investigate the cause of this outage and forward a report to government, including remedial measures Safaricom will take to ensure this outage does not happen in the future. Even as we ensure mobile service providers give uninterrupted services, we urge mobile money users to have redundancies to guarantee continued services,” reads part of CS Joe Mucheru’s statement.

Statement;

This comes a day after Safaricom experienced hitches on Saturday with most users raising complainants online.

In a statement, Safaricom said that the M-Pesa outage was caused by an issue in their database.

“We regret to notify our customers and partners that M-Pesa services are currently unavailable due to a database degradation leading to loss of service. Our engineers are are working to restore services as soon as possible," said the statement.

JOIN OUR PULSE COMMUNITY!

Unblock notifications in browser settings.

Eyewitness? Submit your stories now via social or:

Email: news@pulselive.co.ke

Recommended articles

I am not the owner of the company - Tabitha Keroche reveals in court

I am not the owner of the company - Tabitha Keroche reveals in court

Raila Odinga unveils his national campaign point men [Full List]

Raila Odinga unveils his national campaign point men [Full List]

Reprieve for billionaire Humphrey Kariuki as court quashes Sh17 billion tax case

Reprieve for billionaire Humphrey Kariuki as court quashes Sh17 billion tax case

 I'm not going for any elective post - Alfred Mutua addresses speculations

I'm not going for any elective post - Alfred Mutua addresses speculations

Green Park terminus: Payment of Sh650 million to pensioners delayed

Green Park terminus: Payment of Sh650 million to pensioners delayed

Kenya Air Force invites Kenyans to one-of-a-kind air show festival

Kenya Air Force invites Kenyans to one-of-a-kind air show festival

Igathe finally responds to viral memes

Igathe finally responds to viral memes

Sonko breaks silence over allegations of neglecting his 15-year-old daughter

Sonko breaks silence over allegations of neglecting his 15-year-old daughter

DPP comes to the rescue of shoplifter Alvin Chivondo

DPP comes to the rescue of shoplifter Alvin Chivondo