Why you will not be able to buy your Kenya Power prepaid tokens on Tuesday & Wednesday

Kenyans have been complaining of delays when loading tokens.

In a statement released by the company on Tuesday, the service will be unavailable so as to allow them to carry out a “minor maintenance exercise”.

“To enhance our service delivery, we regularly undertake system maintenance. Following the recent improvements on our prepaid system, we have greatly enhanced the customer experience in purchase and delivery of prepaid tokens,” the firm said.

“While the timing has been planned to result in the least disruption, we regret any inconvenience that may be experienced by customers,” it added.

There have been numerous complaints against the company following tokens delays since mid-April.

According to The Star, the system suffered complete failure on April 17th forcing the company to issue apologies via text.

Kenya Power urged customers to buy tokens from banking halls while they tried to rectify the issue.

Clients were able to load their tokens in the coming days.

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