How to replace KCPE or KCSE certificate via the KNEC QMIS portal

However, the unfortunate loss or damage of these vital documents can present significant hurdles in your educational and career pursuits.

Fortunately, the Kenya National Examinations Council (KNEC) has streamlined the process for replacing lost or damaged certificates, ensuring a smooth and efficient experience for applicants.

KCSE and KCPE certificates replacement process

Replacing lost or damaged KNEC certificates has been made hassle-free, thanks to KNEC's online portal, the Query Management Information System (QMIS).

Through this platform, applicants can initiate the certificate replacement process from the comfort of their homes.

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Essential documents and steps

To initiate the replacement process, applicants need to submit certain documents, including:

Copy of the lost certificate or result slip
Legal affidavit
Registrar of persons confirmation
Police abstract showing the certificate is lost
Photocopies of ID
Passport photo
Letter of completion/ recommendation letter from a school

Once the necessary documents are assembled, applicants can proceed to file an application through the QMIS portal.

Create your QMIS account: If you don't already have an account, you'll need to register on the QMIS portal.

Provide your personal details, including your full name, mobile number, postal address, and email address. Upon registration, you'll receive your login credentials via email.

The KNEC QMIS portal Pulse Live Kenya

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2. Fill out the application form: Log in to the QMIS portal and navigate to the 'Lost Certificate' section.

Enter your index number, exam details, and other relevant information. Attach the required documents and submit your application.

3. Payment and processing: Upon submission, KNEC will verify your documents and provide you with payment details.

The application fee is Sh5,220, inclusive of VAT. Once payment is made via MPESA, KNEC will commence processing your application.

The duplicate certificate is typically ready for collection within fifteen (15) working days.

What if your application is rejected?

In the event of an unsuccessful application, you can reapply by rectifying any discrepancies or providing any missing documents.

KNEC will notify you of the status of your application through the contact details provided during registration.

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Collecting your certificate

Once your application is approved, KNEC will inform you through the designated contact information.

KNEC will issue you with a Certification of Examination Results letter that acts as a duplicate certificate once your application has been processed and all required documents are verified.

For applicants under the age of 18, a parent or guardian must accompany them, along with the necessary documents.

Check it out here!

How to replace KCPE or KCSE certificates

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