10 things retail workers notice when you first walk into a store

Most stores have policies barring employees from directly confronting suspected thieves, but that doesn't mean that workers won't notice certain red flags.
From clothing choices to a lack of eye contact, here's what employees said they immediately notice about customers.

Retail employees know that there's no one type of shoplifter.

One Target employee told Business Insider that their store has been targeted by everyone from "drug users to moms who are bored."

"In some cases parents have used their children to help them," the employee said. "It's so sad."

Still, when it comes to sizing up potential shoplifters, retail employees tend to notice a few things about customers from the second they walk into the store.

Most retailers employ loss-prevention officers to deal with theft, and other employees are typically barred from confronting suspected thieves.

But that doesn't mean that these employees don't keep an eye out for certain behaviors. Business Insider spoke to a number of retail employees about what tends to immediately raise their suspicions when it comes to customers:

Here's what they had to say:

Employees told Business Insider that potential thieves often comport themselves in a specific way, although the behavior can vary based on the individual shoplifter.

BusinessInsider USA Images

Vera Petrunina / Shutterstock

Some shoplifters often try "harder than normal to blend in," one Target employee said, adding that retail employees with a "trained eye" can usually pick up on this subtle "forced relaxation."

BusinessInsider USA Images

Vera Petrunina/Shutterstock

A different Target employee said that other shoplifters exude anxiety, walking "in a hurry, head down, trying to avoid any kind of eye contact."

BusinessInsider USA Images

Steve Lovegrove/Shutterstock

A Publix employee agreed that any obvious lack of eye contact is an instant red flag.

BusinessInsider USA Images

Chelsea Greenwood/Business Insider

The Publix employee added that shoplifters often "avoid meaningful interactions or any person-to-person interaction" from the moment they enter the store.

BusinessInsider USA Images

Rusty Clark ~ 100K Photos / Flickr

Shoppers who walk into the store and appear to "scope out" the employees often attract attention, according to a Target employee.

BusinessInsider USA Images

QualityHD/Shutterstock

A different Target employee told Business Insider that potential thieves attract attention upon entering the store because they "look around more while looking at the merchandise."

BusinessInsider USA Images

frantic00/Shutterstock

A Publix employee said that customers with "baggier clothing" sometimes stick out, given that sagging garments offer shoplifters more room to hide stolen goods.

BusinessInsider USA Images

X3M FOTO/Shutterstock

The same goes for customers toting large bags, according to a different Target employee.

BusinessInsider USA Images

SpeedKingz/Shutterstock

Other employees said that theyre sometimes suspicious of people who make a quick beeline for a specific part of the store.

BusinessInsider USA Images

Reuters

One Walmart employee said that they tended to notice shoppers who entered the store, only to quickly circle back to the now-defunct self-checkout station. A Publix employee expressed a similar sentiment.

BusinessInsider USA Images

Icatnews/Shutterstock

A Target employee added that shoplifters "usually go straight to electronics, cosmetics, or clothing." A different Target employee agreed that someone with their "head down" walking straight towards electronics could raise some red flags.

BusinessInsider USA Images

Mike Mozart/Flickr

Two Costco employees said that thieves tend to target their warehouses clothing section, so anyone marching over to that part of the store might attract attention from loss-prevention officers.

BusinessInsider USA Images

Scott Olson / Staff / Getty Images

One employee added that their location has a problem with people swiping underwear and leaving behind old, used pairs.

BusinessInsider USA Images

Yelp

But employees agreed that the first thing they notice when you walk in the store is whether or not youre a frequent shoplifter.

BusinessInsider USA Images

Joe Raedle / Getty Images

"We usually know who our thieves are," a Target employee told Business Insider.

BusinessInsider USA Images

David Goldman/AP Images

But a different Target employee added that not all repeat offenders are an unwelcome sight, explaining that "college kids" often visit the store to swipe utensils and sweeteners from the adjoining Starbucks. "They smile at us, at least, so we dont mind much," the employee said.

BusinessInsider USA Images

Wan Fahmy Redzuan/Shutterstock

Are you a retail employee with a story to share? Email acain@businesinsider.com.

Check it out here!

10 things retail workers notice when you first walk into a store

Employees told Business Insider that potential thieves often comport themselves in a specific way, although the behavior can vary based on the individual shoplifter.

Some shoplifters often try "harder than normal to blend in," one Target employee said, adding that retail employees with a "trained eye" can usually pick up on this subtle "forced relaxation."

A different Target employee said that other shoplifters exude anxiety, walking "in a hurry, head down, trying to avoid any kind of eye contact."

A Publix employee agreed that any obvious lack of eye contact is an instant red flag.

The Publix employee added that shoplifters often "avoid meaningful interactions or any person-to-person interaction" from the moment they enter the store.

Shoppers who walk into the store and appear to "scope out" the employees often attract attention, according to a Target employee.

A different Target employee told Business Insider that potential thieves attract attention upon entering the store because they "look around more while looking at the merchandise."

A Publix employee said that customers with "baggier clothing" sometimes stick out, given that sagging garments offer shoplifters more room to hide stolen goods.

The same goes for customers toting large bags, according to a different Target employee.

Other employees said that theyre sometimes suspicious of people who make a quick beeline for a specific part of the store.

One Walmart employee said that they tended to notice shoppers who entered the store, only to quickly circle back to the now-defunct self-checkout station. A Publix employee expressed a similar sentiment.

A Target employee added that shoplifters "usually go straight to electronics, cosmetics, or clothing." A different Target employee agreed that someone with their "head down" walking straight towards electronics could raise some red flags.

Two Costco employees said that thieves tend to target their warehouses clothing section, so anyone marching over to that part of the store might attract attention from loss-prevention officers.

One employee added that their location has a problem with people swiping underwear and leaving behind old, used pairs.

But employees agreed that the first thing they notice when you walk in the store is whether or not youre a frequent shoplifter.

"We usually know who our thieves are," a Target employee told Business Insider.

But a different Target employee added that not all repeat offenders are an unwelcome sight, explaining that "college kids" often visit the store to swipe utensils and sweeteners from the adjoining Starbucks. "They smile at us, at least, so we dont mind much," the employee said.

Recommended articles

African countries with the highest divorce rate

10 African cities with the highest crime index at the start of 2024

Machoka at 70: Emotions run high during Citizen TV presenter's birthday [Video]

Diwali 2022: Is Monday a public holiday in Kenya?

Akothee finally reveals reasons for separating from Omosh 1 month after wedding

Man, once a ‘billionaire’, recounts how he lost wealth, now sells his book on streets [Video]

Details of Ngina Kenyatta's luxurious restaurant

Zero Chills! Jackie Matubia's advice for Milly Chebby amid the unfollow drama

Nigerian royal dignitaries, including four kings and a queen, expected to attend Museveni’s 50th wedding anniversary celebrations